Privacy Policy | Etrip4u.com
ETrip4u is an e-commerce exchange operating with the motto: "Customer satisfaction is our success".
ETrip4u is an e-commerce exchange operating with the motto: "Customer satisfaction is our success". Therefore, the company always aims to provide the best services to its customers. Information security is always our first priority. Customers can easily find our Personal Information Policy as below:
I. Information security policy
ETRIP4U.com is committed to protect private information provided by customers. These personal information includes: Private names, phones, addresses and email addresses. To better understand the commitments we will do, please read the "Privacy Policy" version below:
1. What information will be collected?
We collect some necessary information to fulfill the customer profile as well as to facilitate the exchange of information with the customer. This information includes:
Booking: We will save your name, email address and phone number every time you book tickets at etrip4u.com website.
Save information for the following bookings: In order to help customers reduce the time spent on the website in the next visit, Etrip4u will automatically save the information when you click on the option "save information" for the next transaction”.
Save information about customers' actions on the website: Etrip4u uses Cookies to help personalize and maximize the efficiency of customers' online time usage In the next visit, you can easily access the items that you have done before.
Registration information for receiving news from the Website: Etrip4u will save customer names, residential addresses, email addresses and contact methods to provide useful information and best services.
2. Scope of information
The following customer (user) information: full name, phone number, email, address, company information will be used by Etrip4u.com to update promotion news, provide services to customers, as well as for issuing invoice if require
For customers who use other personal information such as credit card information, visa card information, ... to book tickets, the system will collect information: credit card number, card type, CVV number and expiration date term (optional) to pay for your booking (Online payment is linked by Etrip4u.com to One pay unit, so this information will be provided and used through the online payment gateway)
Information about flight itinerary: full name, email, phone number, departure point, destination, departure date, return date, will also be used to provide the airline when customers have requests. Request for change or cancellation of airline tickets.
3. Information storage time
The information provided by the customer including: Full name, phone number, email, address, will be stored indefinitely by Etrip4u.com for the purpose of serving the Customer in the next transactions. To de-archive your information, please send a request via email info@etrip4u.com or Hotline 1900 63 69 69).
Etrip4u.com does not store information about credit card or bank account.
4. Right to access to information
Persons and organizations that may have access to information include:
- Person in charge from Etrip4u.com
- Customer information is only provided to airlines and other direct service providers for Etrip4u.com
- Etrip4u.com has the right to provide the data to the relevant authorities upon receipt of a lawful request from the Government agency.
Customers (service users) can completely inquire about the collection and processing of personal information by contacting the units authorized to access information on:
a. Etrip4u.com management team
Phone number: 1900 63 69 69
Address: No. 51, Dao Duy Tu, Hang Buom, Hoan Kiem, Hanoi or No. 442 Lac Long Quan - Tay Ho - Hanoi or P9.6 - BenThanhLand Building - No. 172-174 Ky Con - District 1 - City Ho Chi Minh.
b. One pay online payment gateway
Phone number: Hanoi: +84 24 3936 6668 or HCM: +84 28 3930 9075.
Contact email: support@onepay.vn; sales@onepay.vn
c. Airlines
Customer can contact airlines to confirm ticket by providing ticket number or reservation code.
Legal obligations (if any): Etrip4u will have to comply with the law when disclosing the information you provide for the purpose of proving the transparency of the products and services we provide. Etrip4u may also disclose information about individuals that could potentially cause harm to us or others.
5. Contact method between Etrip4u.com and Customer
Etrip4u.com is allowed to contact customers through: email, SMS, fax, mail, phone, face-to-face meeting for sales activities or poll, measure customer satisfaction to gradually improve the functionality of Etrip4u.com
Etrip4u.com will also contact users to provide users with information related to promotions and advertising campaigns (users can register to use them at any time).
6. Change personal details and refuse to receive advertising information
Each member of the Etrip4u.com website has the right to view and change their own information.
Customers who have registered to receive information from Etrip4u.com can refuse to receive newsletters, commercial information and advertising at any time.
However, some information related to accounting purposes is still legally kept by Etrip4u.com.
7. Receive and solve out the complaints
If customers find their information is used for improper purposes, violating policies according to the regulations mentioned above, they can send complaints directly to the Company. Etrip4u.com receives all customer complaint via email info@etrip4u.com or Hotline 1900 63 69 69 (receiving information from 08h00 to 23h00 daily).
All customer complaints will be reviewed and verified by Etrip4u as soon as information is received. The solution will be notified by Etrip4u.com via email or contacted by the phone number provided by the Customer.
8. How does Etrip4u protect customer information?
Etrip use SSL technology to protect data to ensure the reliability of personal information.
Techniques will be reviewed and updated regularly.
9. How does Etrip4u secure customer's credit card information?
We are committed to secure customer credit card information by applying SSL (Secure Sockets Layer) data encryption technology.
After you select "buy air ticket", our website will use the above encryption technique to connect your card to the payment system. You will be notified by a lock icon in the Header or Footer of your browser. SSL security technology encrypts any information provided before it is sent. This encrypted data will not be readable by third parties when transmitted over the internet.
Until the customer makes a successful booking, Etrip4u will not transmit credit card data over the internet.
II. REFUND POLICY
1. Policy “Refund Guarantee” from Etrip4u
In case that the customer has successfully booked a flight ticket and made a successful payment on the Etrip4u.com website, but the company does not have a ticket, we will refund the entire amount paid by the customer for that ticket.
2. Conditions for applying the “Refund Guarantee” policy
- Etrip4u reserves the right to double check the authenticity of customer complaints. Our “Refund Guarantee” policy only applies to hotels with “Refund Guarantee” information on the etrip4u.com website.
- Etrip4u has the right to refuse to settle a customer's complaint when the customer informs etrip4u.com outside of the specified time.
- Please provide the order number to receive the best complaint settlement support.
- Etrip4u.com has the right to check the authenticity of customer complaints and refuse to resolve such complaints in case the information provided is incorrect.
- The flight booking is considered successful when the customer receives the successful order notification from the etrip4u.com website via email.
- The “Refund Guarantee” policy applies to eligible tickets only.
- We will send you a discount code via Email. This code can only be used once, NOT converted to cash, NOT applied during public holidays and NOT in conjunction with other promotions.
- DOES NOT apply to complaints about the Service.
- Etrip4u.com is not responsible for Refund in force majeure cases such as war, natural disaster...
- In the event of a dispute or conflict with related parties, Etrip4u's decision will be final.
- We reserve the right to change the conditions or cancel the policy at any time without prior notice.
- Etrip4u is not responsible for any indirect, incidental or consequential damages. In any case, etrip4u.com's liability does not exceed the amount paid by the customer when booking.
3. How to contact Etrip4u
To complain about products and services of Etrip4u, please call the phone number: 1900 63 69 69 and provide the order code within 24 hours from the time of successful booking for assistance.
